Last updated: 27 September 2026

This policy explains where your order ships from, what shipping costs and how long delivery takes.

At a glance

• Ships from: our own warehouse in South Dakota, USA.
• Ships to: addresses within the United States.
• Shipping cost: free on every order – no minimum spend.
• Processing time: 1–2 business days.
• Delivery time: about 5–8 business days after dispatch (about 6–10 business days in total).
• Tracking: emailed to you when your order ships.

1. Where orders ship from

All orders are fulfilled from our own warehouse in South Dakota, USA.

2. Where we ship

We ship to addresses within the United States. Available shipping options and estimated delivery times are shown at checkout before you complete your purchase.

3. Shipping cost

Standard shipping is free on every order shipped to a U.S. address, with no minimum order value. If any other shipping option is offered for your order, its cost is shown clearly at checkout before you pay.

4. Processing time

Orders are processed within 1–2 business days after they are placed. Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday are processed on the next business day.

5. Delivery time

After dispatch, standard delivery takes approximately 5–8 business days. In total, most orders arrive within approximately 6–10 business days of being placed. Delivery times are estimates and are not guaranteed; carrier operations, weather, holidays or other events outside our control can cause delays.

6. Order tracking

When your order is dispatched, we email tracking information to the address you used at checkout. It can take up to 48 hours for the first carrier scan to appear. You can also track your package on our Track your order page.

7. Changing your shipping address

Please check your address before completing your order. If you need to change it, contact us as soon as possible at support@homeloveelec.com. We can usually update the address before the order has been dispatched.

8. Lost, missing or damaged packages

If tracking shows your package as delivered but you cannot find it, please check with household members, neighbors and your building's mail area, then contact us and we will help. If your order arrives damaged or you receive the wrong item, contact us within 30 days of delivery with your order number and photos – see our Refund Policy.

9. Contact us

HomeLoveElec.com is operated by DOROTHY SATTERLY, a sole trader trading as HomeLoveElec.
15 Main Ave, Sisseton, SD 57262, United States
Email: support@homeloveelec.com
Phone: +1 605 690 6434 (Monday–Friday, 9:00am–5:00pm CT)