Last updated: 27 September 2026

We want you to be happy with your HomeLoveElec order. This policy explains how returns and refunds work. It does not limit any consumer rights you have under U.S. or state law.

At a glance

• Return window: 30 days from the day your order is delivered.
• How to return: by mail, after emailing us for approval and instructions.
• Return shipping: covered by us for eligible returns – we send a prepaid label or instructions.
• Refunds: to your original payment method, usually 7–14 business days from your return request.
• Restocking fees: none.

1. Your 30-day return window

You can request a return within 30 calendar days of delivery. Items should be unused, in reasonable condition, and returned with all parts and accessories (for example carry bags, pumps, ground stakes and connectors) and in their original packaging where possible.

2. Damaged, faulty or incorrect items

If your item arrives damaged or faulty, or we sent the wrong item, email support@homeloveelec.com within 30 days of delivery with your order number, a short description of the problem and clear photos of the item and packaging. We will offer a replacement, exchange or refund, and we cover return shipping in these cases.

3. How to start a return

1. Email support@homeloveelec.com with your order number, the product name, the delivery date and the reason for the return.
2. We will reply within 24 hours, Monday–Friday, with approval and a prepaid return label or return instructions.
3. Pack the item securely and send it back using the label or instructions we provide.

Please do not send a return before receiving instructions from us. Returns sent without approval may be delayed or refused.

4. Items we cannot accept for return

Unless an item is faulty or the law requires otherwise, we cannot accept returns of:

• Items that have been used, assembled and damaged, or are missing parts
• Gift cards
• Items marked as final sale

5. Refunds

Once we receive and inspect your return, we approve the refund and issue it to your original payment method. Please allow about 5–7 business days for us to receive, inspect and process your return, plus 3–5 business days for your bank or card provider. In total, refunds usually take 7–14 business days from your return request. If you have not received your refund after 14 business days, please contact us with your order number.

6. Contact us

HomeLoveElec.com is operated by DOROTHY SATTERLY, a sole trader trading as HomeLoveElec.
15 Main Ave, Sisseton, SD 57262, United States
Email: support@homeloveelec.com
Phone: +1 605 690 6434 (Monday–Friday, 9:00am–5:00pm CT)