Frequently asked questions

Where the manufacturer gives a recommended age, it is listed in the product's specifications. Please check it before your child starts playing.

Yes. Each product is physically inspected before it is offered for sale. Product pages also list materials and dimensions and, where available, the maximum load, recommended age and basic safety guidance. If you need more detail about a specific item, contact us.

Many of our products work in both places — for example, the stepping stones and the wavy balance beam can be used on flat indoor floors or patios. Each product page says where it's designed to be used.

Yes. Adult supervision is required whenever children are using any of our play equipment.

Most plastic and PU-covered items can be wiped clean with a damp cloth and mild soap, then left to dry. Store products indoors and out of direct sunlight when not in use. Check the product page for item-specific care, such as removable covers.

No. Our products are unbranded, with simple, open-ended designs and no characters or licensed artwork.

All orders are fulfilled from our own warehouse in South Dakota, USA. We ship to addresses within the United States.

Standard shipping is free on every US order, with no minimum spend.

Orders are processed within 1–2 business days and shipped from our warehouse in South Dakota. Delivery then takes about 5–8 business days after dispatch.

When your order ships, we'll email you a tracking number. You can enter it on our Track your order page.

Contact us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it.

No. Prices are in US dollars, and any applicable sales tax is shown at checkout before you pay. There are no extra fees on delivery.

You can return unused items in their original packaging within 30 days of delivery. See our full Refund Policy for details.

We cover the cost of return shipping for eligible returns, including damaged, faulty or incorrect items. Once your return is approved, we'll send a prepaid label or return instructions.

Email us before sending anything back, with your order number, the product name and the reason for the return. We'll reply with return instructions.

Please contact us within 30 days of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement, exchange or refund.

Once we receive and inspect your return, we refund your original payment method. Allow about 5–7 business days for us to process it and 3–5 business days for your bank, so usually 7–14 business days in total.

We accept major credit and debit cards, plus the express payment options shown at checkout, such as Apple Pay and Google Pay.

Yes. Payments are processed through Shopify's secure, encrypted checkout, and we never see or store your full card details.

Prices are shown in US dollars before tax. Any applicable sales tax is calculated at checkout based on your shipping address.

HomeLoveElec.com is operated by DOROTHY SATTERLY, a sole trader trading as HomeLoveElec. Orders are fulfilled from our warehouse in South Dakota, USA. Our business address is 15 Main Ave, Sisseton, SD 57262, United States, and you can reach us at support@homeloveelec.com or +1 605 690 6434.